Windows MSI apps: Troubleshooting issues

By default, KACE Cloud runs the installer with the following command line parameters. This causes Windows to run the following command:

msiexec /i <filename> [additional switches]

If your apps fail to install or take too long to install, first check the registry. To do that, open regedit as an administrator, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement, and expand the MSI folder.

You can also open the Windows Event viewer as administrator and navigate to Event Viewer > Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostics-Provider > Admin.

To enable application installation logging, edit the command line as follows:

/l*v c:\windows\logs\testmsi.log